Frequently Asked Questions

Without a doubt! We take great care in nurturing and pruning our trees over their 3-5 year lifespan.

Our trees available at our Melbourne, Sydney, Brisbane and Gold Coast locations are delivered daily directly from the farm – so rest assured they’re the cream of the crop!

If your tree is looking a little lacklustre and not quite what you expected, please get in touch and we’ll happily replace it or refund you.

With proper care, our trees will last over 4 weeks and see out the Christmas season.

Position your tree out of direct sunlight, and keep water up to it every day to ensure it stays hydrated and healthy. 

Be sure to read our handy care tips, and don’t hesitate to get in touch if you need further advice or assistance.

They sure are! It’s a common misconception, but pine trees are the environmentally-friendly choice at Christmas compared to plastic trees. They are sustainably grown on our farm and recycled in the off-season to become mulch.

Learn more about our sustainable philosophy and practises here.

Yes — you can add a stand and we’ll deliver it with your tree. We supply the TreeMate, an Australian-made stand built in Noosa from recycled plastics. Its 9-litre reservoir keeps your tree drinking — a fresh tree can take up to 3 litres a day in its first week — so it stays fresh and fragrant right through Christmas.

We deliver real Christmas trees across Melbourne, Sydney, Brisbane, the Gold Coast, the Sunshine Coast and regional Victoria. Pop your postcode in on the Pick your tree page and we will tell you straight away whether we reach you. You can also visit us at our retail locations — find your nearest store.

We accept orders up until 12pm the day before the delivery day. Keep in mind, we have limited spots available each day so order early to secure your preferred delivery date!

Once you have picked your tree and installation options, you can view available delivery dates based on your postcode on the next page.

Our delivery hours range between 7am and 7pm depending on the route for the day. We will notify you at least 24 hours prior with a 2hr delivery window

We sure do! Enter your postcode on our 'Order Your Tree' page to see your Click & Collect options.

We will accept changes to your order or delivery day up to 24 hours prior to your delivery date at no cost. Just reply to your order confirmation email with your preferred date and we will get it sorted for you.

If you can't be home we are happy to leave your Christmas tree somewhere safe. We know this isn’t possible for all homes/apartments, so let us know any special instructions in your order and we’ll take good care of it! 

To save you waiting around, we will give you a 2 hour delivery window. You can also track your tree’s delivery live on our app.

Yes — in Melbourne, Sydney, Brisbane and on the Gold Coast. We begin collections in the first week of January. Leave your tree on the nature strip and we will collect it from there, or add our removal service and our elves will carry it out from inside for you. If you are outside those areas, get in touch before you book and we will let you know whether we can reach you.

We do our best to ensure your tree is as fresh as possible on delivery. Our Satisfaction Guarantee has you covered if your tree isn’t quite what you expected. 

Please read our full refund policy here.