At Real Christmas Experience Pty Ltd ("The Tree Elves"), we are committed to protecting the privacy of our customers and staff. This policy outlines how we collect, use, disclose, and safeguard your information when you engage with us through our e-commerce platform and mobile application.

1. ⁠Information We Collect

Customers:

1. Personal Information: Name, email address, postal address, phone number.
2. Transaction Information: Purchase history, product preferences.
3. Usage Data: IP address, browser type, operating system, device information.
   

Staff:

1. Personal Information: Name, contact details, employment records.
2. Mobile Application Data: device information only.

2.⁠ ⁠How We Use Your Information

Customers:

1. To process and fulfill your orders.
2. To provide customer support and respond to inquiries.
3. To send promotional materials, updates, and marketing communications (with your consent).
4. To improve our services, products, and website/app experience.
   

Staff:

1. To manage employment records and administration.
2. To facilitate communication and operational efficiency.
3. To monitor and ensure compliance with company policies and regulations.
   

3.⁠ ⁠Disclosure of Your Information

We may share your information with third parties in certain situations, including:

• With service providers who assist in payment processing, order fulfillment, and marketing.
• With legal and regulatory authorities, if required by law.
• In the event of a business transfer, such as a merger or acquisition.
  

4.⁠ ⁠Security of Your Information

We implement security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

5.⁠ ⁠Your Rights

Customers:

• Access: You can request access to your personal information held by us.
• Correction: You can request correction of inaccurate personal information.
• Deletion: You can request deletion of your personal information, subject to legal requirements.
  
  Staff:
• Access and Correction: You have the right to access and correct your personal information.
  

6.⁠ ⁠Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website or app and updating the "Last updated" date.

7.⁠ ⁠Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Real Christmas Experience Pty Ltd ("The Tree Elves") ABN: 66 651 165 169 Email: jeremy@thetreeelves.com.au Phone: +61480082406