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FAQs

When do I have to order my tree by?

We accept orders up till  12pm the day before the delivery day. Keep in mind, we have limited spots available each day so order early to secure your preferred delivery date!

Do you have a 'click and collect' option?

We sure do! Enter your postcode on our 'Order Your Tree' page to see your Click & Collect options.

Which suburbs do you deliver to?

We deliver real Christmas trees across most Melbourne and Brisbane suburbs. You can check your post code above, or check out our locations pages to see if we deliver to your suburb. You can also visit us at our retail locations across Melbourne & Brisbane.

When do you deliver my Christmas tree?

Once you have picked your tree and installation options, you can view available delivery dates based on your post code on the next page.

Our delivery hours range between 7am and 7pm depending on the route for the day. We will notify you at least 24 hours prior with a 2hr delivery window and you can track your real Christmas tree live using our app.

Deliveries to CBD will incur an additional fee to cover additional vehicle and staff costs.

Do I have to be home when my tree arrives?

If you can't be home we are happy to leave your Christmas tree somewhere safe. We know this isn’t possible for all homes/apartments, so let us know any special instructions in your order and we’ll take good care of it! 

To save you waiting around, we will give you a 2 hour delivery window. You can also track your tree’s delivery live on our app.

What if I need to change my order or delivery day?

We will accept changes to your order or delivery day up to 24 hours prior to your delivery date at no cost. Just reply to your order confirmation email with your preferred date and we will get it sorted for you.

Will you collect my tree after Christmas?

Yes for sure! We offer a collection and recycling service to all our customers. We begin our collections during the first week of January. Simply leave your Christmas tree on your nature strip and we will collect it from there. You can also purchase our removal service, where we collect it from inside your home.