Frequently asked questions

We deliver real Christmas trees free to most Melbourne suburbs. Check out our locations page to see if we deliver to your suburb. Otherwise we offer pick from our retail sites in Williamstown, Point Cook, and Brighton. No need to purchase online just show up during opening hours. 

If you live in Melbourne CBD we charge an additional fee of $30 due to additional parking restrictions. Buy a Real Christmas tree online here.

We are excited to offer deliveries every day from friday 26th November until Sunday 12th December or until sold out! Pick your delivery day when purchasing your tree

Our delivery hours range between 8am and 7pm. We are unable to guarantee an arrival time as our route depends on other deliveries on the day, however you can track your real Christmas tree live using our app. Just look out for an SMS 48hrs prior to your delivery with further information.

If you cant be home we are happy to leave the live Christmas tree somewhere safe. This may not be possible if you live in an apartment building. Just let us know any special instructions and our elves will look after you.
 
Good news is we will give you a 2 hour window when we plan to deliver the tree and live tracking of our arrival time. That way you don't have to wait around for us. 
You bet we do, our Christmas tree farm has a COVID safe plan in place to ensure our workers and customers are safe when freshly cutting the trees, and we offer contact free delivery to all households.
 
We ask that if you are either a vulnerable customers, or are showing any signs/symptoms of the flu, please let our drivers know so we can ensure zero chance that any transmission can occur.

Yes for sure, we offer a collection and recycling service to all our customers. We are offering limited collections between Christmas and New Years for those heading away, with the remainder of our collections during the first week of January. 

All you need to do is leave the live Christmas tree on your nature strip and we will take care of it from there.

We are happy to take orders up till  12pm the day before the delivery day, however we have limited spots available each day so check out our real Christmas tree sales page to see whether your date is available.
We will accept changes to your order or delivery day up to 24 hours prior to your delivery date at no cost. Just call, text, or email us and we will sort you out.
We encourage our customers to wait 4-6 hours after delivery to let the branches settle as the trees are laid on top of each other in the delivery van. Watering will help speed this process up too.

However if this doesnt help then please get in touch with us to sort out a replacement. We endeavor to ensure that all our trees are of the highest quality and our customers are happy so please dont hesitate to get in touch!

Yes, we have stands for sale which we will deliver with the Trees. We sell Cinco stands, which are industry standard and can be filled with water to keep your tree fresh and smelling great!
This is the age old question, and depends largely on how well you care for the tree. See our tips for caring for your tree to ensure it has the best fighting chance. With proper care our trees will comfortably last over a month and outlast your Christmas celebrations.
 
If you think the tree has died prematurely despite your best efforts, please give us a call and we are happy to help you out.
There are a few things that you can do to ensure the tree lasts until Christmas and beyond. Check out our tips here.
You can also purchase Christmas Tree Preservative from us for an extra boost. 
Absolutely, we have spent many hours pruning and caring for these trees over their 3-5 year lifespan. Our retail trees are hand picked as the cream of the crop so you can rest easy know we are looking after you. If you are not happy with we will do our best to refund of replace the tree. Buy a live Christmas tree delivered Melbourne wide online now!

Our trees are sustainable sourced from a local farm in Victoria, which has been re-purposed from cattle farming. Real Trees are a renewable resource unlike their plastic counterparts, and we replace every tree which is sold on the farm with a new one.

If that isnt enough....we have our Sustainability Promise....where we plant two additional trees for every tree sold this season. We have also partnered with Onetreeplanted.org to pre-purchase the first 500 trees to show we are committed.

We are striving for the best possible customer to service to ensure that you feel safe and secure when shopping with us. Christmas is a stressful enough time of year so let us take a little bit of that off your plate. 

Check out our policies page for a full run down. 

We're Sold Out
We still have tree available for sale this weekend at Brighton, Williamstown, or Point Cook. Check out our locations page for more details.
Yes, I want to receive updates
No Thanks!
close-link
0
    0
    Your Cart
    Your cart is emptyPick Your Tree